Waste Campus Clerk I

The City of Red Wing is seeking a full-time Waste Campus Clerk I to join the team at Public Works. This position performs routine to skilled clerical and office support service for the Public Works/Waste Campus involving data entry, cash receipting, billing, customer service and accounts receivable. Assists other city employees as necessary.  Maintains City records. Serves as general receptionist. 

Work Schedule: Monday through Friday 9:00am to 5:00pm


Tentative Recruitment Schedule: 

Application Deadline: April 21, 2024

Application Screening: April 22

Reference Checks: April 22 - 28

Potential Panel Interview: April 30

**All dates are tentative

 Essential Job Functions:

Customer Support:
 

• Gathers and updates customer information, billing records and complaints relating to utility services.
• Directs customers to appropriate site designation for disposal of refuse, recycling, leaves, grass, and compost; visually inspect loads to ensure goods are free of hazardous materials; work with customers to resolve service issues and complaints.
• Responsible for customer service for Refuse and Recycling; enter service requests; dispatch calls to drivers, respond to customer inquiries and direct individuals to appropriate locations; work with customers to resolve service issues.
• Cash receipting from walk in customers to solid waste campus; record and balance sales tickets, cash receipts, and the cash drawer. Enter payments for balancing and receipting. Enter payments for dumpster leases.
• Dumpster and Roll off lease inventory and service-receive requests and schedule deliveries and pick-ups from commercial and residential customers. Process work orders and process weekly and monthly billing.
• Responsible for extra volume charges for residential refuse & recycling accounts. Enter accounts receivable for the disposal of refuse at campus including commercial accounts.
• Assist in public education and information on programs, events, guidelines and updates.

 
Department Support:
 

• Performs a variety of accounts receivables for the department.

 
General Office Support:
 

• Assists the general public, other departments, and outside agencies by phone, email, and in person; receives and responds to inquiries and complaints; answers questions and provides information; directs inquires to the appropriate resource as needed.
• Uses interpersonal skills to diffuse irate customers in a respectful and professional manner when handling customer complaints related to city services.
• Provide daily oversight into basic office equipment functions, such as filling paper in copy machines, placing calls for service as needed.
• Order office supplies as requested.
• Sort and process all incoming mail for the City.
• Type, sort, and file a variety of departmental documents as needed.
• Scan, index, and maintain a wide variety of optical records storage of various records.
• Perform other duties as assigned.