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Waste Campus Clerk I

The City of Red Wing is seeking a full-time Waste Campus Clerk I to join the team at Public Works. This position performs routine to skilled clerical and office support service for the Public Works/Waste Campus involving data entry, cash receipting, billing, customer service and accounts receivable. Assists other city employees as necessary.  Maintains City records. Serves as general receptionist. 

Work Schedule: Monday through Friday 9:00am to 5:00pm

Tentative Recruitment Schedule: 


Application Deadline: April 21, 2024


Application Screening: April 22


Reference Checks: April 22 - 28


Potential Panel Interview: April 30


**All dates are tentative




 Essential Job Functions:

Customer Support:

  • Gathers and updates customer information, billing records and complaints relating to utility services.
  • Directs customers to appropriate site designation for disposal of refuse, recycling, leaves, grass, and compost; visually inspect loads to ensure goods are free of hazardous materials; work with customers to resolve service issues and complaints.
  • Responsible for customer service for Refuse and Recycling; enter service requests; dispatch calls to drivers, respond to customer inquiries and direct individuals to appropriate locations; work with customers to resolve service issues.
  • Cash receipting from walk in customers to solid waste campus; record and balance sales tickets, cash receipts, and the cash drawer. Enter payments for balancing and receipting. Enter payments for dumpster leases.
  • Dumpster and Roll off lease inventory and service-receive requests and schedule deliveries and pick-ups from commercial and residential customers. Process work orders and process weekly and monthly billing.
  • Responsible for extra volume charges for residential refuse & recycling accounts. Enter accounts receivable for the disposal of refuse at campus including commercial accounts.
  • Assist in public education and information on programs, events, guidelines and updates.

Department Support:

  • Performs a variety of accounts receivables for the department.

General Office Support:

  • Assists the general public, other departments, and outside agencies by phone, email, and in person; receives and responds to inquiries and complaints; answers questions and provides information; directs inquires to the appropriate resource as needed.
  • Uses interpersonal skills to diffuse irate customers in a respectful and professional manner when handling customer complaints related to city services.
  • Provide daily oversight into basic office equipment functions, such as filling paper in copy machines, placing calls for service as needed.
  • Order office supplies as requested.
  • Sort and process all incoming mail for the City.
  • Type, sort, and file a variety of departmental documents as needed.
  • Scan, index, and maintain a wide variety of optical records storage of various records.
  • Perform other duties as assigned.