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Dispatch Operations Supervisor

Dispatch Operations Supervisor

Office of Emergency Management

Annual Salary Range: $65,665.60 - $76,273.60 Hourly $31.57 - $36.67


Closing Date: April 19, 2024 or upon receipt of the first 50 application submissions


Job Summary: The Dispatch Operations Supervisor is responsible for supervising and controlling the general operations of all shifts that provide 24/7 emergency communications coverage. This role also supervises the direct operations of the communications center and its staff.  



  • Supervise and manage all Communications Center staff pertaining the performance of public safety dispatching as well as emergency 911 call-taking duties. Handle personnel concerns of the staff and may recommend discipline including discharge. Provide leadership during critical incidents.
  • Develop, maintain and oversee guidance and interpretation of operating policies and procedures in specific incidents with authority to make commitments concerning action to be taken. Develops and maintains policies and procedures. Authors recommended changes in work methods, policy and procedures.
  • Oversee and approve all records and report as required by local and state laws. Approve and prepare detailed oral and written reports. Manage adequate staffing levels and approve time off requests, overtime, and special staffing on all shifts.
  • Act as a liaison between staff, administration, public officials, and the general public. Participate in protocol meetings and other work groups as assigned. Establish and maintain effective and professional working relationships with all stakeholders.
  • Assist and participate in the training and evaluation of all staff. Make training recommendations. Review compliance in performance and departmental metrics.
  • Participate and implement emergency operations planning within the Emergency Operations Center. Lead communication for IPAWs incidents for the public and incidents that affect County employees.
  • Provide effective administration and coordination of daily operations including major incidents to ensure proper notifications for law enforcement, fire, and EMS. Work as Dispatcher once a week or as needed.
  • Maintain staff by recruiting, selecting, orienting and training. Ensure all trainings are completed to maintain certifications and County requirements. Identify training needs and provide recommendations on programming.
  • Other duties as assigned by OEM Director, OEM Deputy Director, and/or 911 Division Director


  • Current Wisconsin resident at time of application is required.
  • Valid State of Wisconsin driver license is required.
  • Graduation from high school or G.E.D. equivalent is required.
  • At least one (1) year of experience in a public safety communications environment is required. 
  • At least three (3) years of experience dispatching, leading, training and hiring staff.
  • At least one (1) year of experience supervising or managing 3 or more employees.
  • This position will mainly cover 2nd shift, applicants must be able to work any assigned shift as needed for coverage including weekends and holidays as required. Position is subject to scheduled and unscheduled overtime.
  • Must be certified as a Telecommunicator/Dispatcher or able to receive within six (6) months of hire TIME certification and CJIS compliance, APCO CTO and PST certification or similar.
  • Intermediate knowledge in the use of Microsoft Word/Excel


NOTE:  This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin. Candidates must submit a full account of their training and experience (i.e., by submitting an up-to-day resume or by fully completing the application) during this electronic application process and may also be asked to take additional written or performance tests as part of the selection process.