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Banking Education Coordinator

Banking Education Coordinator


Recruitment #231120-7995AR-001


Hartford, CT

Date Opened

11/24/2023 12:00:00 AM


$72,926 - $94,374 annually *New State employees start at the minimum of the salary range

Job Type

Open to the Public

Close Date

12/8/2023 11:59:00 PM

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Are you experienced in the financial field and enjoy engaging with the public assisting student borrowers?

If so, read about this unique opportunity and apply! 

The State of Connecticut, Department of Banking (DOB) is seeking a Banking Education Coordinator to help assist the newly established office of the Student Loan Ombudsperson. 


  • Industry leading health benefits, including medical, vision and dental coverage
  • Competitive starting salary and structure 
  • Extensive pension plan and supplemental retirement offerings
  • Paid time off- including 13 holidays per calendar year
  • Professional growth and development opportunities
  • Culture that encourages work-life balance as well as an employee assistance program
  • Work for a Forbes top company: ‘Forbes’ State of Connecticut Ranked One of the Best Employers of 2023 State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule
  • State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.  


The DOB is the primary state regulator for state-chartered banks and credit unions, securities, and consumer credit.  Its mission is to protect users of financial services from unlawful or improper practices by ensuring regulated entities and individuals adhere to state banking, consumer credit and securities laws. DOB accomplishes this through regular, thorough, and cost-effective examinations of the entities it supervises.  DOB also engages the public and other stakeholders through a variety of media platforms, educational outreach initiatives, and press communications.


The Banking Education Coordinator will be responsible for assisting student borrowers in knowing their rights concerning their student loans by providing education materials, presentations and other content.  In addition, this role will assist in crafting the Department’s communication plan as well as other materials. This will require assisting the office in educational initiatives designed to assist student borrowers, including: 

  • Writing and designing department publications
  • Managing social media accounts for the department
  • Directing public engagement, as well as other duties as needed

This exciting opportunity will need a creative, analytical and eager individual to engage directly with the public! 


  • Permanent full-time position working 40 hours per week
  • Monday to Friday schedule
  • First shift
  • This is a hybrid role, offering the flexibility to work remotely at times
  • Office location is centrally located at 260 Constitution Plaza in Hartford, with easy access to all major highways.

To Apply:

  • In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
  • The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
  • Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
  • Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
  • In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the recruiter listed on this job posting.

  • All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to


Important Information After You Apply:

  • This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
  • Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
  • Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
  • Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
  • The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Connect With Us:

  • Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact  



In the Department of Banking this class is accountable for independently performing a full range of tasks in the coordination of the consumer financial and investor education programs.


  • Coordinates planning and implementation of consumer financial and investor educational programs;
  • Acquires and monitors monetary funds from specialized sources;
  • Conducts outreach to target audiences such as schools, senior service providers, state agencies, community groups, associations and other groups concerned with consumer financial and investor education; 
  • Prioritizes educational program activities;
  • Identifies educational instructors; 
  • Coordinates and implements programs;
  • Evaluates program content and delivery of workshops, seminars, presentations and continuing educational programs;
  • Establishes and maintains contacts with local, state and federal financial regulatory agencies, related professional organizations, schools, civic organizations, businesses and the public;
  • Prepares and makes recommendations on budgetary requirements;
  • Prepares and distributes informational materials;
  • Conducts marketing presentations;
  • Prepares news releases and announcements for media;
  • Oversees development and maintenance of educational material on agency web site;
  • Performs related duties as required.



  • Knowledge of
    • consumer financial and investor literacy;
    • investment and consumer credit practices, products, businesses, scams and illegal activities;
    • communication and public relations principals and practices;
    • educational methods and techniques;
  • Skills
    • interpersonal skills;
    • oral and written communication skills;
  • Ability to
    • assess training needs and determine objectives;
    • utilize computer software;
    • plan, develop, implement and evaluate educational programs.


Six (6) years of experience in training and/or communications in the financial services industry or its regulation or in financial literacy education including program management experience.


  • College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.
  • A Master's degree in business, finance, education or communications may be substituted for one (1) additional year of the General Experience.


  • Experience developing and implementing outreach and educational programs.
  • Experience in communications or public relations.
  • Experience using Adobe Creative Suite, including InDesign, Photoshop and Illustrator. 
  • Experience in Social Media.
  • Experience presenting to the public. 


  • Incumbents in this class may be required to travel.
  • Incumbents in this class may be required to possess and retain a valid Motor Vehicle Operator’s license.



The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.


As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all inclusive of every task and/or responsibility.