Reentry Program Manager

Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, support victims and survivors, and assist individuals and families in achieving long term positive change.

ORGANIZATIONAL PROFILE:

https://www.mass.gov/info-details/learn-about-the-massachusetts-probation-service

Notes:

• This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual.

Position Summary: Working within the Office of the Commissioner of Probation of the Massachusetts Probation Service (MPS), the Reentry Program Manager assists the Statewide Manager for Reentry Services in providing and monitoring a range of housing resources for those recently released from incarceration or those struggling to remain in the community due to homelessness or other challenges. The position assists in the management of current contracts and grant programs as well as exploring opportunities for statewide expansion of different housing models for this population. The position will collect data and create written reports in monitoring contract obligations and delivery of services to ensure programs are operating at the highest level and effectiveness. Along with the Statewide Manager, the Reentry Program Manager also works to ensure that effective case management and coordination occur to support successful reentry, assessable housing resources to promote public safety.

Supervision Received: Receives assignments and general direction from the Statewide Manager for Reentry Services or his/her designee.

Duties: Reentry Programs
• Participate in activities such as bi- weekly on-site program visits to observe reentry program operations.
• Gather information to make informed reports on agency performance.
• Collaborate with referral source to ensure expectations of reporting and individual program objections are fulfilled.
• Create data tracking system for census and waitlist information at each site including demographics of residents referred.
Sober Homes
• Data collection and management
• Detail information on geo-mapping of sober home location and usage
• Backup assistance for invoices reconciliation.
• Communication with all referral sources and MASH for support as needed.

Additional duties:
• Performance monitoring and data analysis
• Participates in strategic planning with the Statewide Manager for Reentry Services
• Contract Management
• Assists with statewide needs assessments, reentry initiatives, bed expansion in geographical service area, report preparation and writing including data graphing
Performs other related duties as required.

Job Competencies: 

Ethics and Values Communicates and demonstrates the ethics and values of the Massachusetts Trial Court.

Mission Understands, upholds, and communicates the Probation Services mission.

Applied Knowledge Ability to assist in the implementation of management reporting tools for purpose of evaluating case management activities and initiatives utilizing an electronic database.

Problem Solving Accurately can assesses operational and administrative problems in Reentry Services and develop feasible solutions.

Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Responsive to court operational needs.

Collaboration Works with others cooperatively, accepts feedback, demonstrates a willingness to be a team player, and contributes to a work environment that focuses on shared departmental goals.

Communications Excellent oral and written communication skills. Ability to establish and maintain effective working relationships with court officials, judges, employees and government agencies employees.

Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development.

Minimum Requirements: These are the minimum requirements necessary to apply for a position of Reentry Program Manager:

Bachelor’s degree from an accredited college or university and Four (4) years of relevant work experience or an equivalent combination of education and experience.

Knowledge of and ability to use personal computers and related software including Microsoft Office, particularly MS Excel and similar business software.

Knowledge of and ability to deal effectively with the general public as well as with local courts.

Ability to initiate and carry out projects with a high degree of independence;

Ability to organize work, determine priorities, establish clear work expectations and standards, and communicate effectively orally and in writing;

Ability to analyze problems and to develop effective solutions to problems;

Ability to travel to court locations throughout the Department.

Employment with the Trial Court is contingent upon passage of a criminal record check.