Operations Solutions Administrator

• Job ID: 71557
• Location: St. Paul
• Full/Part Time: Full-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 11/22/2023
• Closing Date: 12/06/2023
• Hiring Agency/Seniority Unit: Revenue Dept / Revenue (inc Assessors)-MAPE
• Division/Unit: Commissioner's Office / Commissioner's Off Admin Staff
• Work Shift/Work Hours: Day Shift
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $31.57 - $46.82 / hourly; $65,918 - $97,760 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

Job Summary

This posting may be used to fill multiple vacancies. Telework is available and negotiated at the time of hire. There may be periodic requirements in office, roughly once per quarter or at the discretion of management. 

The Department of Revenue is looking to add a member to the Operations Solutions Team. We’re looking for a tech savvy creative superstar to collaborate with key stakeholders across the agency to drive best practices and develop innovative operations solutions using technology to create communication and engagement programs to reach a diverse employee base. The Operations Solutions Team will support the daily coordination, governance of content, visual design, and site navigation for the department’s SharePoint intranet platform. These positions will drive agency internal communication strategies to enhance employee engagement through use of the department’s SharePoint intranet platform and M365 tools. In this role you will have the opportunity to lead change and improve the employee experience across the organization by making recommendations to improve work methods and procedures using SharePoint, M365 applications, and other appropriate platforms. 

As an employee at the Department of Revenue, you’ll join a group of professionals who strive to be innovative, collaborative, and results-driven by thinking big, having fun, and promoting the common good. We are committed to an inclusive work environment that values each employee and works to continually address the needs of the communities we serve. This position provides a flexible work schedule with hybrid telework options available.

Teleworking employees are required to live in Minnesota or in a state bordering Minnesota.

Minimum Qualifications

Three (3) years of professional experience, which includes experience in writing, producing, and maintaining web site content in coordination with organizational leadership*

• *Bachelor's degree in a closely related field as determined by the agency may substitute one (1) year of experience; master’s degree substitutes for eighteen (18) months of experience; PhD substitutes for twenty-four (24) months of experience

Applicants who meet the above experience requirements will be further evaluated based on the following:

• Advanced level proficiency with various Microsoft O365 applications sufficient to design SharePoint sites and identify and implement innovative business solutions 
• Experience in internal communications initiatives to increase employee engagement
• Knowledge relating to basic principles of effective communication for a variety of audiences and communication channels, including but not limited to the areas of plain language, writing, and editing, and digital communication.
• Strong project management or facilitation skills
• Ability to prepare comprehensive reports, policies, and procedures
• Experience in analyzing system operations and resolving issues between business needs and technology and organizational barriers

Preferred Qualifications

• Strong teamwork skills, including willingness and ability to consult with subject matter experts across the organization
• Experience in planning, developing, implementing, and disseminating internal communication strategies that provides timely and informative employee communication and engagement across the department
• Experience in implementing responsive website development and optimizing output to function across various departments
• Demonstrated experience leading and managing change
• Experience in developing and implementing new procedures and techniques to meet business needs
• Ability to foster a diverse and inclusive workplace and work with individuals from all background, with the experience of creating a work environment where differences are valued, encouraged, and supported
• Experience exhibiting judgment on complex and ambiguous issues, fostering collaboration among leaders, teams, and stakeholders.

Physical Requirements

Requires occasional moving of articles such as boxes, accounting records, laptop computer, and portable printer.