Program Specialist DHW - Idaho Child Care Program
The Division of Welfare is excited to announce an opportunity for a compassionate, motivated, and innovative team member to join us as a Program Specialist - DHW for the Idaho Child Care Program (ICCP) in Self Reliance. We are seeking a candidate who is passionate about working to improve systems for children and families. The successful candidate must be skilled in reading and interpreting laws and regulations, engaged in building relationships with partners and stakeholders, and someone who enjoys problem solving and contributing knowledge to improve our programs. This candidate will be the subject matter expert for the Idaho Child Care Program. In addition to the primary responsibilities under ICCP, the candidate will provide supplemental support for Daycare Licensing as needed.
This position can be remote, hybrid, or fully in the office, but the candidate must be willing to travel to the main business office located in Boise, Idaho as necessary.
Applicants must be able to demonstrate good communication, excellent customer service, and relationship management skills. We are seeking candidates who have strong critical thinking and problem-solving skills. Excellent written and verbal communication skills, as well as policy research and writing skills will be essential for this position.
This position will involve some statewide and national travel. Candidates must be willing and able to travel for stays longer than one night. Candidates must have a valid Idaho driver's license.
BEST RETIREMENT AVAILABLE IN THE NATION
We have one of the Nation's best state retirement systems (PERSI) that offers a lifetime benefit.
EXCELLENT BENEFITS
- excellent medical, dental and vision insurance-employee only coverage for PPO $65/month for medical and vision & $11.00/month for dental
- generous vacation and sick leave accrual beginning as soon as you start
- 11 paid holidays a year
- paid parental leave
- multiple savings plans, optional 401K, and optional 457
- basic life insurance for employee and family
- employee covered at one times annual salary
- spouse covered at $10,000
- child covered at $5,000
- wellness programs
- ongoing training opportunities
- an opportunity for student loan forgiveness
- and more!
Our generous benefits package increases the total compensation of a full-time (benefits eligible) Program Specialist DHW making $26.33/hour to an estimated $38.00/hour.
If you have previously applied for Program Specialist DHW and wish to be considered for the current vacancy, you must reapply under this announcement. Previous scores will not be used.
Example of Duties
- Analyze current, proposed, amended, and new laws and regulations to assess program and/or rules impact.
- Collaborate with program experts to determine intent and content of rules and confer with managers to review and finalize draft rules.
- Recommend and draft rule and/or policy changes and documents, coordinate, and/or monitor rule-promulgation processes.
- Communicate complex policy in understandable terms both orally and in writing.
- Provide technical assistance around policy clarification and guidance to staff and key stakeholders.
- Provide assistance in the implementation of program grants.
- Develop and maintain records in automated system for grants, child care complaints, and inspections.
- Consult with managers on process and procedure development and implementation and prepare Department responses to compliance issues or problems.
- Develop and update program procedure and policy manuals and provide input on program state plan development and recommended amendments.
- Provide assistance to develop work processes related to application of rules or policies.
- Work in partnership with division staff to create tools, materials, and documents necessary for contract monitoring.
- Lead monitoring visits and oversee program integrity audits of partners and vendors.
- Respond to inquiries from staff, customers, and key stakeholders.
- Develop program forms, documents, and instructions in alignment with program requirements.
- Assess need for training when implementing policies and procedures and participate in development and dissemination of training materials.
- Identify automated system problems and trends and make improvement recommendations via established protocols. Work collaboratively with automation and IT teams to ensure program needs are met.
- Gather, review, and provide information necessary for fair hearings, audits, and public record requests.
- Develop appropriate business requirements and direction to development liaisons to ensure automated tools and systems are developed and maintained to support and ICCP policy and procedures.
- Contribute to development of training and mentoring to staff and partners to ensure proper implementation of the Idaho Child Care Program.
Minimum Qualifications
You must possess all the minimum qualifications listed below to pass the exam for this position. Click on the Questions tab associated with this announcement for the details regarding minimum qualification requirements. The Supplemental Questions on the application are the exam questions. Please make sure your resume or work history supports your answers. Failure to do this may result in not passing the exam and disqualify you from being considered for this position.
- Experience developing, recommending, and evaluating policy and procedures and recommending changes.
- Experience developing technical written materials such as policies, technical manuals, or rules/regulations.
- Experience providing technical program assistance to staff.
- Valid Idaho driver's license.
Supplemental Information
ADDITIONAL QUALIFICATIONS/EXTRA CREDIT:
Below are additional qualifications. They are not required, however, having the minimum qualifications and the education and/or experience below will increase your score.
- Good knowledge of current child care and public assistance laws and regulations. Gained by completion of a Bachelor's degree in child development, early childhood education, psychology, social work, or human services.
- Knowledge or experience in working with automation or systems design, including the development of business requirements for technology and automation solutions that will enhance current program outcomes. Gained by at least one year experience where a primary responsibility was to work with developers or business analysts to incorporate program rules and guidelines into technology, process, or automation solutions.