ADRC Information and Assistance Specialist
Douglas County Health & Human Services Aging and Disability Resource Center (ADRC) Information and Assistance Specialist - Social Worker position is an entry-level class for functions of moderate difficulty in all program areas. Employees work under close supervision and are expected to develop knowledge of the laws, policies, and administrative procedures of county social work programs to learn the principles of human behavior and development, develop interviewing and assessment skills, caseload organization, and management skills, and use community resources. ADRC Information and Assistance Specialist will demonstrate competency in ethical practice, writing skills, reports, judgment and decision making, responsibility and accountability, resource and fiscal awareness, and interpersonal skills.
The position provides the general public, but particularly adults who are either elderly, persons with intellectual/developmental disabilities, physical disabilities, mental illness, and/or substance use disorders, youth who are transitioning to the adult long-term care system, and their caregivers with information, referrals, and assistance in accessing a wide range of community resources.
Full-time based on 37.5 hours per week
This position has an anticipated start date of March 1, 2023
Essential Duties
- Provides accurate and objective information relevant to the individual’s expressed need either via phone, office appointment, or home visit.
- Provides individualized counseling about the options available to meet long-term care needs based on individual goals, strengths, and preferences.
- Provides follow-up services as needed to determine outcomes and offers additional assistance.
- Assists individuals in determining eligibility for publicly funded long-term care services by administering the Long-Term Care Functional (LTCFS).
- Provides enrollment counseling to individuals determined eligible for publicly funded long-term care programs.
- Provides outreach and community education to the general public and the ADRC’s target populations.
- Provides short-term service coordination as needed.
- Connects individuals to emergency resources in the community when a situation involving immediate risk is identified.
- Provides advocacy on behalf of individuals served by the ADRC.
- Assists in health promotion, prevention, and early intervention programming.
- Collects and records customer demographic information and encounters using the identified ADRC’s client tracking database.
- Participate in mandatory department and unit trainings.
- Participate in monthly unit meetings.
- Performs other duties as required.
Qualifications
Bachelor of Arts or Science degree (preferably in a health or human services-related field) or a license to practice as a registered nurse in Wisconsin pursuant to s. 441.06 Stats. The equivalent of at least one year of full-time experience in a health or human service field, working with one or more of the client populations served by the ADRC (elderly or adults with physical or intellectual disabilities). Qualifying work experience may be paid or unpaid and may include internships, field placements, and volunteer work. Must have a current driver’s license and access to reliable transportation.
Supplemental Information
Knowledge Required:
- Knowledge of community resources available to target populations served by the ADRC.
- Knowledge of the warning signs of abuse, neglect, self-neglect, and financial exploitation and be able to identify customers who may be at risk.
- Ability to demonstrate an understanding of cultural competence and diversity when providing services.
- Ability to use computers and different computer programs, ability to do data entry.
- Basic knowledge of Wisconsin’s Medicaid long-term care programs, their eligibility requirements, and procedures.
- Basic knowledge of customer service skills.
Abilities Required:
- Ability to communicate effectively in written and oral form.
- Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations within the provision of open records laws.
- Ability to apply sound judgment and discretion in performing duties, resolving problems, and interpreting policies and regulations.
- Ability to perform detailed work accurately and independently in compliance with required timeframes.
- Ability to establish and maintain effective working relationships with supervisors, coworkers, customers, providers, and staff of other agencies.
- Ability to complete the necessary training to become certified in administering the Long-Term Care Functional Screen.
- Ability to complete any mandatory training in the ADRC’s Learning Management System.
Testing may be administered to assess skills and abilities necessary to perform the essential duties of this position. Structured interview, references, and background investigation.