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Contact Representative (Customer Service Representative) - Davenport, IA GS 5

Customer Service Representatives provide assistance to beneficiaries and the general public in person, by telephone, or in writing; Conduct interviews to determine the nature of the caller's question or issue; Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

QUALIFICATIONS To qualify as a GS-5, you must be a U.S. Citizen and have specialized experience at the GS-4 level or equivalent in the federal service or education that can be substituted or combined to meet the minimum qualification experience. Additional qualifications are listed in the job announcement online. The Noncompetitive Hiring Authorities listed on the flyer may be available, but you still need to meet the minimum qualification requirements. No prior Social Security knowledge or experience is required.
HOW TO APPLY Apply online at and search for Vacancy Announcement Number SK11661320RPH. Read the announcement in its entirety and follow the instructions on uploading a detailed resume, transcripts, and other supporting documents (if applicable).
SALARY & ADVANCEMENT Entry into this position is at the GS-05 level with advancement opportunity within the position to the GS-08 level. Salaries are competitive and include locality supplements based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.
EXCELLENT BENEFITS PACKAGE SSA employees receive a comprehensive benefits package. Please see the second page of the flyer for a detailed listing of benefits.