Information Technology-Apple Specialist
The Division of Information Technology’s (IT) Service Desk is looking for students of any major who are interested in helping people and learning about Apple products! We offer flexible scheduling and an enriching atmosphere for employees; we want to ensure our employees can balance work, school, and life. Starting on the Help Service (3-6 months), you can expect to learn new skills relating to technology, customer service, and collaboration while focusing on Apple specific products. After this training period, you will start exclusively working specifically with Apple technology, solving incidents and working with dispatch.
Duties:
- Working exclusively with Apple products and Mac users: deploying, imaging, sending updates, and scheduling replacements with Apple Product users
- Use a ticket-managing system to track progress on current incidents while solving Apple specific tickets
- Surplusing and e-wasting depending on certain incidents, upgrades, and replacements
- Support various applications (e.g. SPSS and Microsoft Office) and technology processes (e.g. printing, connecting to Wi-Fi, resetting passwords) on Apple products
- Updating information in JAMF Pro (our Apple Management Tool)
Qualifications:
- Help Desk experience and knowledge
- Previous Apple technology experience is preferred but not required
- Excellent verbal and written communication skills
- Patience and kindness for a variety of situations and people
- Desire to learn new things and help others
- Detail-oriented; able to document procedures for incident creation
What You’ll Get From us:
- New interpersonal and technical skills to impress future employers including specific training for apple products
- Flexible scheduling: we are willing to work with you to develop a work schedule that accommodates your classes and other commitments
- Opportunities to grow and develop in your career, including side projects that will look great on your resumé!
- Learn new programs like JAMF/JSS
Work Schedule:
- Student employees are able to work on campus up to 25 hours a week during the semester, with a preferred minimum of 10 hours per week.
- The Service Desk is open from 8 am to 6:30 pm Monday through Thursday and Fridays from 8 am to 4:30 pm. There are exceptions such as Thanksgiving break and certain national holidays.
- The Service Desk is open during Spring Break and summer and winter interims and offers employees an opportunity to work full-time if they desire. Hours during summer, Spring Break, and interims are Monday through Friday 8 am to 4:30 pm.
For more information about our department, visit our website: https://www.uwgb.edu/it/.