System & Business Process Analyst - NCJTC
Basic Functions & Responsibilities
The Systems and Business Process Analyst is responsible for meeting business objectives with technical solutions and business processes, serving as the link between people, process, and technology for the National Criminal Justice Training Center (NCJTC). This position continuously analyzes and measures the application of technology and process to business objectives to identify new opportunities and improvements. Through comprehensive analysis and measurement, the analyst will identify, initiate, and oversee innovative and economical solutions. Responsibilities also include oversight of several interrelated projects, including those related to our registration system, website and CRM to provide recommendations for improvement.
Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.
Essential Job Functions/Secondary Job Functions
- Review and evaluate systems, processes, and data to identify solutions that meet goals and improve efficiency.
- Initiate and oversee improvements to business processes and operating procedures across a wide range of systems and functional areas.
- Partner with project teams to recommend solutions using existing and new technologies, providing data and other information to support decision making.
- Partner with IT to identify appropriate technical solutions.
- Define scope, objectives, and requirements for workflows, reports, and data to enable and support business processes.
- Facilitate process workshops with business users to elicit process requirements and identify process improvements.
- Apply knowledge of process modeling notations to document business processes.
- Create reports and dashboards to support business processes and standard operating procedures.
- Support various applications and technologies to ensure system availability and stability.
- Create and maintain technical documentation that supports system configurations.
- Create end-user documentation and participate in system testing and training as needed.
Qualifications, Training and Experience
- Bachelor’s Degree in related field, AND
- Minimum five years related, relevant occupational experience, OR
- An equivalent combination of education, training, and experience from which comparable knowledge and abilities can be acquired.
- Experience with project management and Microsoft Dynamics and Workflow preferred.
- CCBA or CBAP certification a plus.
Essential Aptitudes, Skills, Knowledge and Personal Characteristics
- Must adhere to and maintain a high level of integrity and confidentiality.
- Demonstrate ethical conduct in all aspects of the work environment.
- Ability to establish and maintain effective work relationships with staff, constituent groups, and clients, including interaction with officials from the highest levels of tribal, local, state, and federal governments.
- Excellent time management and planning skills.
- Advanced knowledge of and aptitude for using software applications and computer systems.
- Excellent leadership skills and the ability to create and foster a team environment for staff.
- Excellent communication skills, both oral and written.
- Proven analytical skills.
- Strong research, project scheduling and project management skills.
- Superior customer service attitude in working with the public and others.
- Ability to work with diverse student, staff, and community populations.
- Self-motivated with the ability to perform independently.
- Accept responsibility for professional growth.
- Willingness to travel.
Benefits (eligibility requirements may apply)
403B and 457 Retirement Plans, Bereavement Leave, Campus Care Clinic, Dental Insurance, Emergency Leave, Employee Assistance Program, Fitness Center at Appleton Main Campus, Flexible Spending Account, Group Legal Benefits, Health Insurance or if applicable Cash Option Plan, Health Savings Account, Long Term Disability Insurance, On-Site Child Care Facility at Appleton Main Campus, Paid Holidays, Paid Vacation, Pet Health Insurance, Short Term Disability Insurance, Sick Leave, Spousal and Child Life Insurance, Supplemental Employee Life Insurance, Term Life & AD&D Insurance, Tuition Reimbursement, Vision Insurance, Voluntary Accident Insurance, Voluntary Critical Illness Insurance, Voluntary Hospital Indemnity Insurance, Wellness Program, Wisconsin Retirement System Pension Benefit (plan eligibility requirements apply)
Special Instructions to Applicants
It is the expectation that all employees comply and cooperate with the College’s emergency action plan and any rapidly changing protocols, as well any applicable government orders affecting the College’s operations. This includes adhering to safety protocols and using face coverings and personal protective equipment as applicable.