IT Analyst II
The Portage County IT department is looking to hire an IT Analyst II to join the team!
Position Summary:
The position is responsible for conducting installations, modifications, and maintenance of computer, network, telephone, mobile devices, and software. In addition, the position provides Tier 1 and Tier 2 support to users supported by the Information Technology Department. This position participates in the development and improvement of equipment and technical process.
What are the main job responsibilities?
- Installs, configures, modifies, and repairs equipment for employee use.
- Performs and ensures proper installation of cables, operating systems, and appropriate software of workstations.
- Coordinates maintenance and repair with systems staff and vendors.
- Acts as a respondent for the IT Help Desk line and provides Tier 1 and Tier 2 assistance to callers maintaining an accurate and detailed work log in the ticket system. Evaluates and prioritizes incoming telephone, voice mail, e-mail, and in person requests from users experiencing problems. Escalates more complex issues to appropriate IT staff.
- Performs adds, changes, and deletes for network, phone, and email accounts as directed.
- Applies functional knowledge and troubleshooting skills to resolve issues related to problems with hardware, software, networking, “voice over internet protocol” (VOIP) phone systems, mobile devices, remote desktop configurations, and other computer-related issues.
- Performs daily datacenter functions which involve monitoring the systems for possible error messages and taking corrective action.
- Develops and maintains resolution procedures for supported systems in a support Wiki.
- Updates website content and pages.
- Performs general business functions of the department. This includes preparing purchase requests, maintaining equipment inventory control, and maintaining individual p-card accounts.
- Screens visitors and telephone calls and routes appropriately; assists customers by providing information concerning IT services, explains IT policies, procedures, and guidelines; resolves problems within area of assignment; researches information as needed.
What are the minimum qualifications?
- Bachelor’s degree in a technical discipline or related field or an equivalent combination of education and experience as required for the specific job level.
- 3 years technology support experience.
- Experience with call tracking systems.
- Experience with over the phone and remote desktop control problem resolution.
- Ability to support and experience with Microsoft Windows Server 2012/2016/2019, Windows 7/10.
- Ability to support and experience with Microsoft Active Directory, Microsoft Exchange, Microsoft Outlook, Microsoft Office 365.
- Knowledge of basic office procedures.
- Possession of a valid driver’s license and access to an insured vehicle for work related travel.
- Any combination of education and experience that provides equivalent knowledge, skills, and abilities.
- Knowledge of IBM System i operating system preferred.
- Nutanix Frame support experience preferred.
- Cisco switching and router support experience preferred.
- Must pass FBI criminal background check which will be conducted by the Portage County Sheriff’s department. Must not have any felony convictions.
Portage County offers a great benefit package for permanent employees working at least 20 hours/week. Benefits include:
- Vacation – available on date of hire!
- State of Wisconsin Retirement Plan
- Health insurance- your choice of two health plans- (Health Savings Account associated with the High Deductible Health Plan with a County contribution and a Traditional PPO plan)
- Wellness program
- Paid holidays
- Sick leave
- Flexible spending account
- Life insurance- premium paid by the County
- Long term disability insurance- premium paid by the County
- Dental insurance
- 457(b) Deferred Compensation Plan
Portage County is an Equal Opportunity Employer