2022 Summer Internship - Customer Experience Strategy, Marketing
Overview
At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you’ll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.
Build your edge. Build what's next.
Join a community of changemakers, innovators, and doers.
Join Zebra.
The purpose of this internship is to prepare college students for entry into the business world by providing a thorough understanding of the various functions of the Zebra Technologies organization. The program is designed to provide you with a full experience so that you can fully envision a career with Zebra. You will be positioned for success with training, exposure to all parts of the business, social activities, a professional mentor relationship and development sessions to help you discover your own performance edge!
The Customer Experience Strategy Team is responsible to elevate the customer experience maturity of the organization. The work of this team includes the following:
- Strengthening our customer-centric culture with messaging, training, opportunities and recognition
- Optimizing end-to-end customer experiences by driving cross-functional alignment around intended journeys co-developed with customer input
- Developing comprehensive closed-loop listening paths across all journey stages with connected data to drive insights
- Prioritizing actions that drive customer growth by understanding the connection between customer experience and business results
Responsibilities
- Coordinate/update transactional and relationship surveys
- Analyze survey and business data to identify insights, issues, and area of opportunity
- Review feedback for open issues requiring service recovery
- Map the customer journeys and internal business processes
- Participate in projects to address customer experience inconsistencies or improvement opportunities
- Track status on process improvement projects
- Develop planning, organizational and leadership skills
- Increase technology knowledge and skills
- Develop team-based work proficiencies
- Develop interpersonal skills to connect with day-to-day business contacts through follow up activities
Qualifications
Required Qualifications:
- Current enrollment in an undergraduate degree program in Marketing, Business, Economics, Communications, Design, or Mathematics
- Must have an anticipated graduation year between December 2022 - May 2024
- Must be authorized to work in the U.S. on a permanent basis without requiring sponsorship
- Must reside within 50 miles of the primary work location
Preferred Qualifications:
- Strong attention to detail
- Familiarity with statistical methods/analytics
- Ability to review data and make basic observations
- Ability to apply learnings and think through a process
- Proficient in Microsoft Office (including Excel, Word, & PowerPoint)
- Intellectual curiosity with a strong desire to learn and grow
- Proven leadership and excellence in professional, academic, and/or extracurricular experiences
- Ability to collaborate as part of a team
- Effective verbal and written communication skills