Support Engineer
Help Extreme Engineering Solutions (X-ES) maintain its tradition of providing industry-leading customer support for a wide range of embedded computing products. X-ES is looking to grow its support team by seeking a detail-orientated engineer with a high level of communication and organizational skills. Working within a small team of support engineers, this position is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.
Duties and Responsibilities
Specific responsibilities include:
- Provide high-quality responses to customer questions and problems
- Work closely with engineering and manufacturing to resolve customer issues
- Identify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues
- Provide customers with status updates on product returns and repairs
- Help maintain documentation of X-ES support interactions by including responses in the customer support tracking system
Desired Qualifications
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar field is required
- Strong communication and organizational skills, with a high-level of attention to detail and consistency
- Demonstrated experience and competence in fielding technical support questions is preferred
- Familiarity with any of the following is preferred: embedded systems, root-cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies
Compensation and Benefits
Extreme Engineering Solutions offers a competitive compensation package with excellent benefits, including group health and dental insurance, paid time off, 401(k) contribution, and participation in the employee stock ownership plan.
To Apply
Please apply directly to X-ES through our online application system at the following link: https://www.xes-inc.com/about/careers/full-time-employment-opportunities/support-engineer/
About X-ES
Extreme Engineering Solutions is located in Madison, WI area. The company designs and manufactures rugged embedded computing solutions for a variety of applications. For more information, visit www.xes-inc.com.
Extreme Engineering Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.