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LHI – Records Management Specialist- La Crosse, WI or US Remote

At Optum, the mission is clear: Help people live healthier lives and help make the health system work better for everyone.
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well – being of Americans.
By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.
LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on – location services, patient – specific in – clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.SM
Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
This role is responsible for processing all incoming medical and/or dental service documentation according to contract requirements and customer specifications. Receive and thoroughly review documentation for errors, identify missing components and complete data entry. Ensure program policies and customer designated guidelines are adhered to while processing the documentation under time-sensitive deadlines.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 6:00am – 10:00pm.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
  • Receive service documentation, scan, enter data and attach to orders.
  • Utilize internal proprietary program to maintain customer designated guidelines for the accurate processing of medical and/or dental service documentation through the maintenance of system check lists; accompanied with detailed documentation
  • Data entry of medical and/or dental service results into internal proprietary and external customer databases and/or programs.
  • Make outbound phone calls to provider network to verify customer attended appointment and documentation has been mailed, faxed or e-mailed into LHI.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • High School Diploma or GED (or higher)
  • 1+ years data entry or customer service experience
  • Microsoft Word (ability to create and edit documents)
  • Microsoft Excel (ability to create spreadsheets, input data, tables)
  • Microsoft Outlook (calendaring and email)
  • Working with electronic files/documents
  • Ability to perform detailed work with a high degree of accuracy
  • Willingness to work special projects as directed
  • Must be able to recognize inconsistencies in data
  • United States Citizenship
  • Ability to obtain favorable adjudication following submission of Department of Defense eQuip Form SF86
  • Ability to work any of our 8 hour shift schedules during our normal business hours of 6:00am – 10:00pm
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
  • Associates Degree or higher
  • Military experience
  • Strong keyboarding skills
  • National Career Readiness Certificate
  • Experience with medical or dental documentation and terminology a plus
  • Medical or dental transcription
Soft Skills:
  • Strong analytical thinking, multi-tasking, organizational and time management skills
  • Excellent verbal and written communication skills
  • Ability to work independently as well as with a team and must be able to problem solve and propose solutions in a fast-paced environment
  • Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under time-sensitive deadlines established by contract requirements
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html
Careers with LHI. Our focus is simple. We’re innovators in cost – effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission – driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.SM
Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $19.09. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.