Customer Service / Verification Associate
Minimum
- High school diploma and 3 or more years of administration/office work experience or an Associate or Bachelor’s degree
- Excellent verbal and written communication skills.
- Excellent judgment including sensitivity to personal and confidential information.
- Excellent interpersonal, communication and customer service skills in working with a diverse community.
- Working knowledge of desktop hardware and standard business software programs (e.g. word processing, spreadsheets, database) and the Internet.
- Have the ability to delegate and prioritize work.
- Attention to detail, proofreading and editing skills.
- Good work habits, such as attendance, punctuality, accountability, thoroughness and resourcefulness.
- Work independently and as part of a team environment and on collaborative efforts.
Preferred
- Experience in a higher education environment
- Familiarity with Financial Aid programs
- Experience using PeopleSoft and ImageNow to review financial aid documentation and process changes as appropriate.
The normal work schedule for this position is 8:00 a.m. to 4:30 p.m., Monday to Friday.
The minimum starting salary is $16.04 per hour. The hourly rate for this position is based on experience and available budget. A six-month probation is required. The UW System provides an excellent benefits package including participation in the Wisconsin State Retirement Plan to qualified applicants. Benefit details can be found at: https://www.wisconsin.edu/ohrwd/benefits/download/univstaff21.pdf
As an equal employment opportunity and affirmative action employer, UW-Stout is committed to inclusive excellence and is actively seeking applications from individuals from diverse groups; veterans and individuals with disabilities.
An offer of employment is contingent upon the final candidate passing a criminal background check, and a reference check process. The reference check process includes asking the final candidate and most recent supervisor questions regarding sexual violence and sexual harassment. Final candidates with previous employment within the UW System and State of WI agencies will be subject to additional reference checks.