Patient Access Coordinator

Position Title: Patient Access Coordinator (Bilingual - Spanish/English)

Position Type: Full Time (40 hours per week)

Department: Operations

Reports To: Patient Access Manager

Supervises: None

Status: Non-Exempt

Work Location(s): Cashton, WI 54619

Scenic Bluffs Community Health Centers is an independent, non-profit healthcare provider, caring for Western Wisconsin. We provide medical, dental, chiropractic, massage therapy, acupuncture, behavioral health, health education and pharmacy services for patients in Monroe, Vernon, Crawford and La Crosse counties.

Scenic Bluffs Community Health Centers is looking for a full time Patient Access Coordinator to join our team in Cashton, WI. The individual is responsible and accountable for assessing health care and human and social service needs. It identifies and links people with community and internal resources, assuring effective services are received in a timely way. The Coordinator is accountable for strong and active data input, and inter-professional communication with all members of the Scenic Bluffs team. This position focuses on reducing patient barriers to finding and maintaining a healthy life.

The individual must respect the confidentiality of patient information while performing job duties and establish and maintain effective working relationships with patients, employees and public. The individual must also possess strong problem solving skills and ability to work without constant supervision.

The individual must have earned a high school diploma or equivalent.

The individual must demonstrate exceptional communication skills along with excellent customer service skills. Bilingual skills (Spanish/English) are required. Communicate with patients, families, communities, other health professionals and co-workers with compassion, fairness, courtesy and respect, anticipating needs and understanding their expectations. Willingly engage others, appropriate to the specific care situation, in shared patient-centered problem solving. Take personal responsibility for doing the right thing, and show enthusiasm and pride in the job role and the work of Scenic Bluffs. Perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills. Responsibly use time, materials and resources.

The individual must possess the knowledge of word processing software; ability to learn patient management information system functions of appointment scheduling, charge entry, payment transactions, etc.