IT Intern - Help Desk Specialist
Position Summary:
This position provides IT help desk support functions as well as gains exposure to and assists with all aspects of IT department.
Key Duties and Responsibilities: This list of responsibilities is not all inclusive and may be expanded to include other duties and responsibilities required to meet the ongoing needs of the organization.
· Acts as the first point of contact for IT support
· Handles problems directly when within scope of knowledge, experience, and authority
· Tracks support calls through help desk system
· Triages calls / requests and communicates with appropriate IT personnel
· Communicates with IT team on a regular basis with updates on projects, tasks and help desk activity
Personal Attributes and Skills
· Good written, verbal and interpersonal communication skills
· Ability to assist and train stakeholders using a variety of systems including remote support.
· Must be adaptable to a variety of learning styles and capacities, with the ability to demonstrate a consistently calm, positive, and encouraging demeanor.
· Proficient computer and typing skills. This includes experience with Microsoft office.
Qualifications
· Obtaining Associate or Bachelor’s degree in MIS, Computer Science, or related field preferred.
· Must display a friendly cheerful, tactful and polite demeanor, and compassionate caring in dealing with others
· Must have proficient computer and typing skills. Experience with Microsoft Word, Excel, and PowerPoint