Technical Support Consultant / Helpdesk Guru
Technical Support Consultant / Helpdesk Guru
· Do you enjoy a technical challenge with a strong customer focus?
· Do you want flexible working hours often starting at 11.30am & often work remotely from your home office.
· Do you have a great customer service skills?
· Do you want to expand your technical knowledge?
· Do you want to with a dynamic team of people?
Softlink is the opportunity you are looking for!
This role is a great opportunity for someone with a technical mind who is looking for flexibility in working hours and is passionate about delivery a high quality of service to customers.
We are offering the opportunity to become part of our global support team as first level support to Softlink’s customers and product users in the library industry. It involves handling calls, and emails, troubleshooting, and providing top level communication to our customers as well as other involvement in server software installations and upgrades, and training sessions with customers with plenty of opportunities to grow and learn new skills.
Key responsibilities:
· Providing online and telephone support to customers with technical queries regarding our software products
· Problem solving and working with a wide range of customers
· Providing some consulting and training to our customers
· Installing and upgrading software on our cloud hosted servers and on-premise customer servers.
· Assisting with consulting and product customizations.
Essential Requirements:
· Excellent written and verbal communication skills, including the ability to deal professionally with both technical and non-technical customers
· Ability to work independently with minimal supervision.
· Strong knowledge of Microsoft Office applications
· A good understanding of the Windows server environment
· A good understanding of web applications
Additional Skills that would benefit the role:
· A good knowledge of HTML
· Prior knowledge of Microsoft SQL
· Technical support experience
· Experience in libraries, or the library industry
· IT qualifications
This job description is not a complete statement of essential functions, responsibilities, or requirements. Requirements are representative of the minimum level of knowledge, skill, and abilities. Management retains the discretion to add or change typical duties of a position at any time.
Job Type: Part-time with possibility for Full time.
About Us
Softlink is a leading knowledge, content and library software developer with an international network of offices and agents with greater than 10,000 customers across 108 countries. The company has been in operation for 30 years supplying advanced software products and services to Government, Corporate, Public, Academic and Education bodies.