Slot Technician

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service to give each guest the best possible entertainment experience.
• Responsible for the repair and proper maintenance of all slot machines, including overhauls, etc.
• Investigate daily variance, conduct weekly meter readings and maintain paperwork as required.
• Troubleshoot and repair game malfunctions as they occur.
• Replace all monitors, MPU boards, I/O boards, driver boards and integrated circuits as needed.
• Install, convert, upgrade, move, and remove slot machines as needed.
• Perform engineering upgrades to games as directed by the Slot Manager. 
• Maintain detailed knowledge of the present product line.
• Provide game documentation as required by regulation and Internal Controls.
• Create and maintain slot files.
• Assist in maintaining parts inventory
• Assist in ensuring machine integrity when jackpots occur, as needed. 
• Maintain electronic game/MSD inventory, as well as all other physical or electronic data bases.
• Cross-train to work the slot floor as needed.
• Preventative maintenance of machines must be completed according to the machine maintenance log and Slot Department guidelines as needed.
• All other duties as assigned.

JOB QUALIFICATIONS

• One year certificate in Computer Science or related field is preferred.
• Two years verifiable experience with electronic gaming equipment maintenance is preferred.
• Ability to uphold complete confidentiality is required.
• Must display constant professionalism when representing PCCH.
• Must work well with people and possess excellent customer service skills and sensitivity to diverse cultures.
• Must possess strong verbal and written communications skills.
• Excellent organizational skills and the ability to maintain accuracy is required.
• The ability to maintain a professional demeanor in stressful situations is necessary.

CONDITIONS OF EMPLOYMENT

• Must be at least 18 years old and have no misdemeanor or felony convictions involving theft, fraud, or embezzlement.
• Must pass pre-employment and random drug testing.
• Must obtain and maintain Gaming License issued by Forest County Potawatomi Gaming Commission.
• Must satisfactorily complete an introductory period.
• Must know and abide by all PCCH policies and procedures to include safety rules and regulations.
• Must successfully complete Title 31 training as outlined in the Title 31 Compliance Program.
• Must be available to work flexible shifts.
• Must be willing and able to attend/travel to training, seminars and meetings, as requested, both on- and off‑site, including possible attendance during unscheduled hours.