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Supervisory Information Technology Specialist


Summary:
You will serve as a Supervisory Information Technology Specialist (AppSw) for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Disaster Credit Management System Operations Center (DCMS OC) in Herndon, Virginia. This position is responsible for application and software design, development and implementation to meet Small Business Administration (SBA) disaster assistance mission, program and objectives.

Responsibilities:
As a Supervisory Information Technology Specialist (AppSw) , some of your typical work assignments may include:
  • Oversee the development of functional and nonfunctional requirements to ensure customer needs are met.
  • Analyze, design, develop, test, and support a series of complex enterprise-wide mission-critical IT systems.
  • Monitor software development activities and assessments and take corrective actions.
  • Draft software development project plans to include estimated resource requirements, milestones, and deliverables.
  • Lead, supervise, and manage professional and administrative staff in the design and delivery of programs and projects.
  • Monitor software development activities and assessments and take corrective actions.
  • Develop cost-benefit analyses.

IMPORTANT NOTES:
  • This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. Although highly unlikely, depending on the level of disaster activity, you may be placed in a non-duty status if there is insufficient work.
  • Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required during heightened disaster activity.
  • The DCMS OC position is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation.

Travel Required:
Occasional travel - during times of substantial disaster activity, you may be required to work overtime and/or travel with little or no advance notice.

Requirements:
Conditions of Employment
  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Favorable background investigation and credit check are required.
  • Credit Score must be at least 500.
  • You may be required to complete a one-year probationary period.
  • A one-year supervisory/managerial probationary period may be required.
  • If the one-year supervisory/managerial probationary period is not completed satisfactorily, you may be required to complete a one-year probationary period for non-supervisors.
  • Financial disclosure may be required.

Qualifications:
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.
You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below:
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.
For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:
  • Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
  • Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
  • Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligible who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies: Managing Human Resources, Operations Support, Requirements Analysis, and Systems Life Cycle.