Inside Sales Representative

Under the direction of the Inside Sales Supervisor the Inside Sales Representative is a member of a small team of professional sales representatives responsible for working with new and prospective customers to sell B2B products and services and provide sales support. As a new team, emphasis will be placed on processes and systems to enable effective and efficient sales and customer support. Based in the headquarters office, collaborate with field-based sales management team on strategies to grow sales and customer satisfaction in new and prospective account base without significant time and effort from the field. The focus is on routing transactional sales inside, and through master distributors to allow the outside sales team to focus more on consultative and conceptual selling with a smaller set of key high potential focused accounts.

 

Build and maintain customer relationships to leverage time of field-based Area Sales Managers (ASM).

Partners with the Area Sales Manager to increase sales by supporting the outside staff for a specific region.

Respond to all internal & external communications within four business hours.

Handle inbound sales lead calls and converts into sales.

Expedites order fulfillment and communicates order status to customer and sales.

Email and make outbound lead follow up phone calls to existing and potential customers to qualify leads and sell products and services.

Troubleshoots complex issues through collaboration with key departments, providing daily updates to ASM, customers, and vested individuals at all levels of the organization using professional verbal and written communication.

Provides customer with accurate price and delivery information based on information available in JDE.

Serve a variety of markets by suggesting and delivering the right product solutions to meet customer needs.

Cross reference competitor parts lists to HellermannTyton parts utilizing existing database and web-based research.

Contributes process improvements, and initiatives to help drive a best-in-class customer experience.

 

Bachelor's degree preferred, however In lieu of a degree, a combination of education and experience from which comparable knowledge and abilities can be acquired, may also be considered.

1+ years’ work experience in related role and industry or equivalent.

Ability to work in multiple systems (JDE, CRM).

Demonstrated experience and ability to work collaboratively on a team and calmly and methodically address issues & opportunities.

Ability to calculate figures and amounts such as discounts, interest, percentages, proportions.

Organized with the ability to manage time and priorities effectively.

Ability to work well under pressure.

Ability to prioritize work from several customers, sales managers or executive individuals.

Proficiency in Word, Excel, and PowerPoint.