Business Operations Intern
Business Operations Intern
Salary $15.24 - $19.47 Hourly
Location Fridley, MN
Job Type Intern
Department Liquor Operations
Closing 8/24/2020 4:00 PM Central
POSITION OBJECTIVE
Fridley Liquor, a multiple location municipal liquor operation with more than $6,000,000 in annual sales, seeks a Business Operations Intern to assist the Liquor Operations Manager and Assistant Manager with managing all facets of the enterprise, including human resource, marketing, merchandising, sales and special projects. Specifically, the Business Operations Intern will support the development, implementation, and management of a new online ordering and delivery system. The position provides an opportunity to learn most everything about leading and managing a complex, customer–focused business
ESSENTIAL JOB FUNCTIONS
Store Operations
1. Assist the Liquor Operations Manager and other staff with the sales of various products and services offered by Fridley Liquor (e.g., stocking, cashiering).
2. Assist and advise customers in selection of various brands of liquors, wines, etc.; advises on quantity of purchase for special occasions; and help customers with carrying merchandise out to their vehicle.
3. Effectively operate the Point–of–Sale (POS) system; including all aspects of the system as it relates to the guest (e.g., making accurate change, ID verification, sales, credit card verifications, Rewards Card, returns/refunds, keg sales, etc.)
4. Assist assigned staff with ordering, deliveries and warehousing of goods sold by Fridley Liquor.
5. Lead and assist with special events and projects (e.g., tasting events, merchandise displays, signage changes) as assigned.
6. Support the development, implementation, and management of a new online ordering and delivery system.
7. Serve as a Lead Liquor Store Associate in the absence of other management staff.
Internal Operations
1. Assist the Assistant Liquor Operations Manager with marketing and promotional efforts, including the use of various social media platforms.
2. Assist the Accountant, Accounts Payable Technician and Payroll Coordinator with various responsibilities and tasks related to Fridley Liquor.
3. Assist with the development store improvements and coordinate associated projects as assigned.
4. Lead special projects to improve store operations.
5. Attend meetings of the Safety Committee and assist Fridley Liquor staff as needed with safety programming.
6. Develop and coordinate the training and development plan for Fridley Liquor staff.
Other Job Functions
1. Interview various City staff regarding their duties and responsibilities related to business development and similar topics.
2. Tour various City facilities to gain a better understanding of municipal operations and challenges.
3. Perform other duties as assigned.
QUALIFICATIONS
MINIMUM QUALIFICATIONS:
1. Possession of a high school diploma or equivalent with an active enrollment at an accredited college or university pursing a degree in business administration, public administration, economics, marketing, human resources or a related field.
2. Six months of experience or a demonstrated interest in retail or local government operations.
3. Must possess a valid drivers' license and good driving history.
4. Provide reliable transportation to be able to work at both liquor stores.
5. Knowledge and experience in working with personal computers with Microsoft Windows applications, including POS systems, and other office and/or retail equipment.
6. Applicant must possess excellent organizational, oral communication and business writing skills, research capabilities.
7. A good understanding of social media sites such as Facebook, LinkedIn, Twitter, and YouTube.
8. Final candidate must satisfactorily complete a thorough criminal background check, reference check process and drug/alcohol tests.
DESIRED QUALIFICATIONS:
1. Recent graduate or currently enrolled as a senior or junior in an accredited college or university, with coursework emphasis in business administration, public administration, economics, marketing, human resources or a related field.
2. One year of experience in retail or local government operations.
3. Experience in working at an off-sale liquor establishment.
KNOWLEDGE, SKILLS, AND ABILITIES
1. Knowledge of standard office practices, procedures, and equipment.
2. Ability to be organized, prioritize work assignments, and comply with multiple deadlines.
3. Ability to establish and maintain effective working relationships and deal tactfully with internal and external customers, co-workers, and partnering agencies, etc.
4. Ability to solicit information and questions from guests and advise on what products would work best for their needs.
5. Ability to perform basic mathematical computations accurately, including: addition, subtraction, multiplication, division, counting, calculating percentages, etc.
6. Ability to read and comprehend written information (e.g. driver's licenses, credit cards, flyers, etc.) and written instructions (e.g. memos, training materials, display instructions, rebate offers, safety warnings, equipment manuals, etc.) to communicate and interpret for customers and sales staff.
7. Ability to effectively operate contemporary office equipment, including personal computer, copiers, scanners, fax machine, calculators, etc.
8. Ability to perform research, gather information from a variety of sources related to liquor and retail industry.
9. Ability to periodically access sensitive information required to perform job tasks, requiring the ability to maintain confidentiality and comply with data privacy rules.
10. Ability to communicate effectively verbally and in writing.
11. Ability to perform training of staff, observe, document and provide coaching, feedback, and assistance with performance.
12. Ability to establish successful working relationships, internally as well as externally.
13. Ability to work under pressure, with frequent interruptions and within multiple deadlines.
14. Ability to work well with public and effectively deal with angry, irate or disgruntled customers.
15. Ability to effectively and comfortably present and promote department information in a one-on-one or small group situation to customers, clients, and other employees of the organization.
16. Ability to understand and follow written and oral instructions.
17. Ability to deal with the public and internal staff in a respectful, tactful and an understanding manner.
18. Ability to organize and maintain various records of the department and division for prompt and accurate referral or retrieval.
19. Ability to plan and perform duties with independently with only general supervision.
20. Ability and willingness to learn additional duties as well as to collaborate, participate, and assist with all department functions, meetings, events, special projects or planning, as needed.
21. Ability to work in a fast-paced, high-energy, physically demanding environment for their entire shift.
The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, sexual orientation, participation in local commission, or status regarding public assistance.
EEO/ADAAA