Network Analyst, On-Site in La Crosse, WI
Position Description Perform daily and weekly tasks to ensure efficient, balanced, secure and uninterrupted operation of all Network infrastructure and Data Center Facility systems. This includes coordination between clients, vendors, and other internal support services. Assist in managing and maintaining LHI's IT infrastructure environment, including installations and hardware support of servers and devices to sustain business operations.
Primary Responsibilities:
- Configure and maintain Network Infrastructure including routers, switches, gateways and firewalls
- Physical installs and cabling for all Data Center infrastructure including servers, storage, network and telecom systems
- Operate and maintain Data Center Facilities power and cooling systems.
- Act as a technical resource to others to resolve problems and issues.
- Anticipate needs and proactively identify solutions.
- Plan, prioritize, organize and complete work to meet established objectives.
- Assist in maintaining centralized documentation of IT infrastructure information, including hardware/software licensing, network/environment diagrams, SOPs and work instructions.
- Assist in the research and recommendation of hardware and software products to be acquired.
- Provide an accurate record of work in request / incident management tracking tools.
- Coordinate and monitor troubleshooting to isolate and diagnose common system problems; document system events to ensure continuous functioning. Recommend course of action and implements as approved.
- Utilize standard corporate tools to record change and problem activities for tracking purposes.
- Perform / Assist in root cause analysis in problem management
- Utilizes Change Control process when scheduling maintenance for LHI environments.
- Maintain system inventory through centralized management database system.
- Evaluate processes and procedures for opportunities of improvement.
- Perform general system configuration, backups, maintenance, and optimization of network infrastructure.
- Be result oriented with tasks and complete with high sense of urgency and quality.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Participate in on-call rotation.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- Associate’s Degree or higher in Computer Science, MIS or equivalent training.
- 2+ years IT experience in Network Technology Support, Systems Administrator or Technology Support.
- Analytical and logical demonstrating strong a troubleshooting skillset.
- Experience in Troubleshooting complex technology issues.
- Able to participate in paid on-call rotation (i.e. every other week).
- Able to work normal business hours and paid overtime if needed
- United States Citizenship with ability to obtain favorable adjudication for a US Government clearance following submission of Defense Health Agency eQip Form SF86
Preferred Qualifications:
- Working experience with Networking systems and Data Center Facilities.
- Experience installing network cabling.
- Experience in supporting daily IT operations, communications software/hardware
- Experience with Windows Operating System 2008 / 2012 / 2016 and Linux.
- Experience working with software installation/upgrading procedures.
- Good communicator with strong interpersonal skills.
- Good organization skills to balance and prioritize work, and multitask.
- Motivated, self-directed and driven.
- Ability to work independently or as part of a team.
- Able to interface with third-party vendors for supported software and hardware.
- Able to assess risks when making changes to IT environments.
- Comfortable working in a high pressure operational environment running business/mission critical software and hardware
- Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN).
- Information Technology Certifications.
Optum, a part of the UnitedHealth Group family of businesses, continues to evolve and make a bigger impact through its extensive expertise in combining technology, data and people to create novel health care solutions and services across the globe. OptumServe is folloing suit by creating and delivering care that meets the health needs of active dute service members, verterans and their families. We’re partnering with federal and state government agencies to meet the readiness and helath needs of active duty military members and verterans by providing preventative health screening and assessments to ensure that troops are ready to answer the call of duty. For those who want to intensify their impact in a career that brings together challenge, learning and growth, OptumServe is the right place to do your life’s best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.