Inside Sales Rep - Bilingual
Job Summary:
The Sensient Flavors LLC “Inside Sales Representative, Extracts” (ISR) is responsible for creating demand generation with existing and potential extract customers. To this end, the ISR must initiate and maintain sales and service with customers. The Inside Sales Representative is an “inside” or “in-house” selling function whose primary duties includes direct telephone contact with customers and occasional, pre-approved, field visits to key accounts. Other key duties include qualifying customer information, maintaining a sales pipeline, implementing sales strategies, pricing, preparing quotations, communicating appropriate information to management, and maintaining related records and customer files. The successful candidate should be proficient in both English and Spanish.
Essential Duties & Responsibilities:
- Accept orders, close sales, maintain customer records and complete required documentation.
- Answer inbound customer calls regarding products.
- Ensure optimum customer experience and satisfaction.
- Achieve revenue targets.
- Identify prospective customers.
- Identify upselling opportunities.
- Conduct initial and follow-up telephone calls to accounts to build a relationship required to secure and maintain repeat business.
- Qualify accounts as to type and frequency of contact required for selling and servicing customer needs.
- Maintain sales pipeline. Participate in pipeline meetings as required by the respective Commercial Director.
- Establish and maintain callback-frequency to sell and service customers.
- Compile quotations from standard price lists or other sources using established procedures. Maintain electronic file on history and invoices.
- Take and edit orders including price check, discount check, terms and conditions and minimum order quantities. Forward to Order Processing function for fulfillment.
- Coordinate with management on implementation plans and results, including special promotional campaigns and overall sales results.
- Coordinate with all departments on certificates, invoicing, carriers, pick-ups, inventory availability, lead times, etc.
- Qualify prospect calls as to type of account, needs, products used, and sales potential. As appropriate, transfer leads to “outside” field Account Managers using the established procedures.
- Review all mail, e-mail, and phone orders from assigned accounts daily.
- Develop and present new ideas to build sales volume and new business opportunities to sales management.
- Follow-up with Account Managers in other territories to secure business from multi-location or multi-functional accounts.
- File expense accounts promptly when they occur.
- Submit requests for needed samples for clients. Ensure that adequate information is on the request so that Product Management can make a business decision when lab time is needed to fulfill a client’s needs.
- Follow-up on samples submitted and technical assistance provided and communicate with management and Product Managers immediately when additional support is needed.
- Interface via telephone with customer and internal technical service lab as necessary to meet customer needs.
- Prepare for sales calls, report on sales calls using the above methods, as well as selling, negotiating, observing and influencing.
- Analyze and interpret information – including considerable sales data, planning of work, or refining of methods and techniques to be used.
- This list of essential duties is not exhaustive and may be supplemented as necessary.
Education & Experience:
- Bachelor’s degree or equivalent.
- Previous sales experience.
- Working knowledge in fields of business, marketing or sales.
Skills & Abilities:
- Effective interpersonal skills, especially for telephonic communication in both English and Spanish.
- Ability to operate telephone, personal computer, etc.
- Effective writing skills.
- Analytical ability to review existing sales programs and to recommend improvement.
- Exceptional organizational skills.
Competencies:
- Execution/Results Driven
- Develops Self & Others
- Customer Focus
- Collaboration
- Know Your Business
- Relationship Building
- Time Management
- Negotiating
- Learning Agility
- Active Listening
- Entrepreneurial (Creativity/Leading Change/Innovation)
Working Environment/Physical Demands:
- Work is in a professional office environment.
- Periodical exposure to laboratory and manufacturing plant conditions.
About Sensient Flavors& Fragrances:
Sensient Flavors & Fragrances Group develops, manufactures and distributes flavor and fragrance systems that are found in thousands of consumer products worldwide. The company's specialty systems are essential components of food, beverage, household and personal care products. Sensient's value-added flavors and fragrances enable our customers to excel in highly competitive global markets. The Flavors & Fragrances Group is located in Hoffman Estates, Illinois.
ABOUT SENSIENT TECHNOLOGIES CORPORATION:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands. Sensient is headquartered in Milwaukee, Wisconsin.
As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package. For more information, visit our website at http://www.sensient.com
Equal Employment Opportunity