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Desktop Support

Direct Hire - Desktop Support ( Helpdesk ) Opportunity - 1st Shift M-F, No on-call or travel required - Great team support, at a growing, Top Workplace award winning, green manufacturing company that has never experienced layoffs!  

The Desktop Support Technician (helpdesk) must provide users guidance and support by delivering timely problem resolution. The Desktop Support Technician acts as the key contact for on-site and remote users for terminal and production problems and inquiries and is integral to the IT department’s core objectives of Confidentiality, Integrity, and Availability.
This self-starting, customer-facing, IT “generalist”, position is instrumental in ensuring the efficiency of our workforce by maximizing the availability and responsiveness of technical resources. The incumbent will succeed through tenacity, creative problem solving, an unswerving commitment to customer satisfaction, and an ability to have fun helping others.

ESSENTIAL RESPONSIBILITIES
  • Perform routine logical and sometimes physical maintenance on printers, laptop and desktop computers (Win7, Win 10, Mac OS/X), ensuring high levels of performance, availability and recovery capability.
  • Document system architecture and the configuration of infrastructure components. Document procedures for standardized troubleshooting and repair efforts.
  • Protect the logical and physical security interests of the enterprise.
  • Respond to user requests for information and perform problem resolution. 
  • Resolve technical computer equipment problems for both Windows and Mac systems.
  • Log, document and maintain history records on Information Technology problems and contribute to the IT knowledgebase.
  • Initiate corrective action or carry out instructions to resolve system problems.
  • Assist in the maintenance of the technical infrastructure services for users and computers including DNS, DHCP, Active Directory entities, printing, messaging, and telephony for the enterprise.
  • Research install and test software updates and patches for supported applications and operating systems.
  • Maintain contact with users on operational and production problems. 
  • Assist systems and programming personnel, as requested.
  • Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion.
  • Scripting support for other aspects of IT automation.
  • Other duties as assigned.

QUALIFICATIONS
  • Associate Degree in Computer Science, or related field – or equivalent combination of education and experience
  • Two or more years’ experience in a help desk role preferred
  • Knowledge of both MS Windows and Apple Mac desktop environments
  • Strong general office computer skills incl. MS Office, CRM software (Microsoft Dynamics), etc.
  • Scripting experience with Python, PowerShell and/or *nix Bash shell scripting preferred.
  • A+, MCSA (Win10), ACMT, HDI-CSR, ITIL (foundations) and/or similar certifications strongly preferred.
  • Previous experience in Manufacturing environment a plus

COMPETENCIES
  • Ability to understand both technical and non-technical documents
  • Ability to think critically and analyze and troubleshoot problems in a fast-paced environment
  • Excellent verbal and written communication skills- clearly communicate with stakeholders of varying technical expertise on technical and customer support issues
  • Positive attitude with strong interpersonal skills
  • Team oriented, but with the ability to work independently

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.
The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

About RenewAire - A Top Workplaces Award Winner!
Operating out of our headquarters in Waunakee, just a hop and a skip from Madison, WI, our unique company culture encourages employee innovation and continuous improvement, and positions us as a fast-paced, forward thinking organization. As a leader in Quick Response Manufacturing, we design and manufacture Energy Recovery Ventilators that improve indoor quality and conserve energy. Learn More at RenewAire.com
In addition to our competitive, accelerated wage progression schedule, we offer a generous and employee friendly benefits package including Quartz Medical, RenewAire funded HRA, Delta Dental and Vision, Mutual of Omaha STD/LTD/Life, paid holidays and vacation, 401(k) plan with up to 6% Company match and immediate vesting, and flexible spending accounts. We also offer a cutting edge and ecologically friendly environment with an onsite fitness center.
                         
RenewAire is an Equal Opportunity Employer