Information Technology Technical Support Specialist I
Information specific to this position: This postion will start early May.
Pay Range: $24.01 - $26.89 (min – 12% above min)/hr*
Hours/day: 8
Work calendar days: 260
Duration of position: Ongoing
Benefits include: Health insurance, dental insurance, life insurance, PERA retirement, paid time off, short and long term disability, as well as other optional benefit elections.
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SUMMARY: District level technology specialist responsible for technical support in schools for endpoint devices, computer peripherals, audio-visual (AV) equipment, and software. Serve as the technology specialist and provide a high level of support to elementary schools. Provide second level support for Technology Site Manager at middle schools. Follows and enforces PSD standards, policies, processes, and procedures to independently complete routine tasks or to collaborate with other PSD personnel regarding nonroutine matters. Responsible for managing inventory of technology assets at assigned locations. Serves as liaison for communication between the Information Technology (IT) Department and assigned schools. Participates in IT project teams to provide expertise, represent workgroup, provide two-way feedback, and achieve project goals.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Troubleshoot and solve client-level hardware, software, audio-visual, and network connectivity issues.
- Manage mobile devices, files, print, computer accounts, and user accounts with PSD supported tools and organizational practices.
- Assist PSD personnel and students with technology-related issues and needs. Promptly update ticketing system to document findings, solutions and status of requests for help.
- Deploy district-standard operating systems and applications software to endpoint devices. Install school-specific applications.
- Attend work and arrive in a timely manner per established schedules.
- Collaborate with individuals and teams to share ideas, solve problems, and complete projects.
- Track district-supported technology assets and maintain inventory systems.
- Inform supervisor of issues and events that impact successful job performance and customer satisfaction.
- Perform other duties as assigned.
- Implement large scale deployment of new hardware and software as well as collection and disposal of retired hardware.
EDUCATION & RELATED WORK EXPERIENCE:
- Associates degree in computer technology, information technology, or related field
- Two years of work experience in a computer related field
- Ongoing professional development to maintain technical skills and organizational knowledge
- Equivalent combination of education and experience acceptable
LICENSES, REGISTRATIONS or CERTIFICATIONS:
- Valid Colorado driver’s license
- Criminal background check required for hire
- Industry-standard certifications in hardware repair, Microsoft systems and applications, or networking desirable
Questions regarding this posting can be directed to hr@psdschools.org