Customer Success Intern
Who we are:
AMOpportunities is the pioneer of CTaaS, Clinical-Training-as-a-Service, and the preferred clinical training provider for healthcare trainees worldwide. Our platform provides a comprehensive solution to clinical training capacity and access issues. Through our software and services, hospitals can earn revenue and attract new talent without expending additional resources.
Educational institutions can benefit from our software and services too with guaranteed U.S. training which meets their unique curriculum requirements and allows for expanded student enrollment.
The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learning model that empowers healthcare trainees to learn and work anywhere. Over 3,200 medical trainees have benefited from our 250+ clinical experiences. We’re breaking down traditional borders and building the future of healthcare education.
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.
About the position:
The Customer Success Intern works to provide support to our Visitor Experience team and the visitors, international medical students, and graduates, before and during their time in the United States. This person will help support the department to optimize functionality and output by connecting visitors with the resources they need to succeed and building sustainable business practices that will allow the Visitor Experience team to meet and exceed Key Performance Indicators (KPIs).
This internship is a flexible 20 hours week paid position that is a hybrid remote/in-person position, therefore, we are looking for local Illinois candidates.
Internship Projects:
- Visitor document coordination – the intern will organize, review and convert documents submitted by the visitors. Interns will also be responsible for ensuring the information provided is complete and correct
- Proactive visitor outreach – the intern will communicate with visitors to ensure documents are received as early as possible
- Visitor visa status management – the intern will support the Visitor Experience Team by developing a new organization process to best support the visa campaigns
- Pre-enrollment orientation tracking – the intern will manage the pre-enrollment orientation data tracking
- Housing assistance – the intern will develop a housing resource guide for top programs and partner with the marketing department to create visually appealing resources
Essential Functions:
- Build and maintain a good relationship with visitors to ensure customer satisfaction and success
- Develop a strong understanding of customer challenges and demonstrate a positive, proactive, solution-based approach to resolving challenges
- Maintain strong working relationships with all of AMO team members
- Build and expand on current services and partnerships that are offered
- Develop and maintain a knowledge base of evolving products and services
- Deliver best-in-class customer service over across multiple platforms (phone, email, text and live chat)
- Other duties as assigned
Skills:
- Must possess a strong work ethic
- Be upbeat, driven, intelligent, well-organized, and articulate
- Thrive in a fun, fast-paced startup environment
- Be adaptable to change in the workplace and use it to inspire innovation and creativity
- Demonstrate an understanding of customer service in regard to being polite, helpful, flexible, and trustworthy, while maintaining appropriate boundaries.
- Be able to manage and prioritize multiple tasks and projects while working in a results-oriented environment
- Be able to work independently and collaboratively across multiple internal departments
- Be a self-starter with the ability to achieve goals without daily supervision
- Strong analytical skills and be detail-oriented
- Must take ownership of problems with the ability to consider various resolution options, using sound judgment in selecting a solution
- Strong written and oral communication skills with the ability to think critically
- Strong comprehension skills—ability to clearly understand and state the issues customers present
- Proficient in Microsoft Office; including Word, Excel, and Outlook
Education and Experience:
- Pursuing a Bachelor’s degree in a related field
- Previous customer service experience
- Experience managing multiple tasks
- Experience with CRM or other email management systems
- Experience working in a fast-paced startup culture
What You Gain:
- Competitive hourly rate
- A mission-driven work environment committed to a spirit of support, growth, and achievement
- Performance-based career growth opportunities
- A front-row seat for the exponential growth of a booming education tech company
- Work/life balance
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.
Due to the unprecedented situation of COVID-19, AMOpportunites has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities’ and the CDC.