Patient Service Representative
PATIENT SERVICE REPRESENTATIVE
Customer Service Columbus, Ohio
Now accepting applications for classes starting August 2020 and beyond.
As a Patient Services Representative (PSR), you are the first point of contact for patients, providers and medical office staff. No experience in healthcare? No problem! Our training program is a best-in-class process where entry-level associates become experts quickly.
Role and Tasks:
- Guide members and providers through the cost and complexity of healthcare.
- Answer inbound calls or online inquiries regarding claims, benefits, eligibility, provider searches and other health-related inquires, as well as following up with members to ensure their needs have been met.
- Provide exceptional customer service to members, providers, office staff, and other representatives via inbound and outbound calls as well as online inquiries
- Use Quantum Health's systems and technology to accurately document all contacts related to patient care
- Conduct research on members' behalf to resolve healthcare issues
- Identify and escalate issues to appropriate team members for resolution
- Participate in Quantum Health's business growth projects as needed
Skills and Qualifications:
- Full-time position requires successful completion, via testing, of 6-7 weeks of training Monday – Friday from 9:00 AM – 6:00 PM. Once completed, shifts assigned within the hours of 10:00 AM – 10:00 PM from Monday – Friday as business needs dictate.
- High school diploma or equivalent, bachelor's degree a plus
- Proficient in using MS Office, specifically Microsoft Word and Excel
- Adaptable, with a desire to learn new skills
- Ability to function as a team member within one's own group
- Capable of working independently
Join our Quantum culture which rewards hard work while having fun!
Benefits include:
- Paid Time Off and Paid Holidays
- Medical/dental/vision insurance including domestic partner benefits
- 401(k) with match up to 4%
- On-site amenities include fitness facility, ping pong table, serenity room with massage chairs
- Education reimbursement after a year of service
- Engagement Teams allow for involvement throughout company
Quantum Health is an Equal Opportunity Employer