Donor Support Associate
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups — from presidential candidates to environmental organizations — build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission. We're excited to grow this team and get ready to take on even bigger challenges as we look toward 2020 and beyond.
THIS ROLE:
The Donor Support Team is a critical piece of ActBlue’s work to democratize power in this country through small-dollar fundraising and empowering donors. This rapidly growing team supports our donors seven days per week, 365 days per year, and has remote team members across the country from Portland, Maine to Portland, Oregon. They help donors and offer efficient, accurate, and friendly service in every interaction.
To achieve our goals and continue providing the best support in the business, we are looking for several Donor Support Associates to join us. This team will work on the front line of support, serving millions of small-dollar donors giving through ActBlue.
YOU WILL:
- Provide day-to-day donor support.
- Respond to incoming email messages.
- Transcribe voicemails and return phone calls.
- Monitor queue of contributions needing further review.
- Proactively provide donor support and outreach as needed.
- Tackle other tasks and projects as assigned by Donor Support Managers.
YOU ARE:
- A great communicator: You’ll be in contact with many people every day — candidates for this position should enjoy constant communication and have a passion for helping people.
- Comfortable going solo: While you’ll be working in a larger team, most of your day-to-day work will be independently driven and managed. You’re productive working from home.
- Experienced in customer service: We’d love to bring someone on board who has experience with and enjoys providing customer support to people on a daily basis.
- Highly detailed: You proofread, reread, and triple-check your work. You understand that details play a large role in setting a project up for success.
- Goal-oriented: We have goals as a team that we work hard to consistently meet and exceed.
- Organized and efficient over the phone and via email: The person in this role will be responding to a high volume of emails and calls each day and will regularly be problem solving with customers over the phone.
- A strong tracker: This role will be responsible for monitoring, tracking, and appropriately escalating possible technical issues.
LOCATION & COMPENSATION:
This is a fully remote position. ActBlue offers generous, competitive hourly compensation, and provides fully paid and trans-inclusive health, dental, and vision insurance and an employer-sponsored 401k contribution plan. ActBlue will also provide the technology and hardware needed to do the job.
We are looking for folks with interest in and availability for a non-traditional full-time (40 hours) work schedule. Folks will have an option between two schedules - either Sunday to Thursday or Tuesday to Saturday from 4PM - midnight EST. This position requires a commitment through January 2021.
ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQIA2S+ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.
ActBlue cannot at this time sponsor work visas.