Desktop Engineer (Technical Analyst I)
Staples Digital Solutions is hiring a Desktop Engineer (Technical Analyst I). The person in this role will join a team of consultants, engineers, and analysts tasked with designing, implementing and providing ongoing management of technology based solutions in support of the US Retail business unit.
The person successful in this role will have a demonstrated background in automating IT solutions for the purpose of zero touch implementations, solid scripting skills, experience with client & mobile device management tools, application packaging experience, understand management of systems in distributed environments, familiarity with data security standards in a regulated industry, be a jack of all trades, have an analytical mind to be able to solve complex issues and enjoys evaluating new technologies. If you’re all that, then come join the team!
Primary Responsibilities:
- Participates in the design and implementation of solutions to support operational and customer facing retail store systems, i.e., point-of-sale (POS), back office desktops, in-store kiosks, mobile devices
- Script automate build processes and application installations for the purposes of zero touch implementations. Have the ability to create, modify, or innovate as opposed to having something handed to them to implement.
- Packages applications for distribution via client management tools
- Demonstrates the ability to research windows platform based solutions that result in the hardening of systems for a more secure systems environment.
- Possesses the technical competency to research chronic system or delivery problems, make fact-based decisions and can lead a small project that removes or reduces these risks/issues
- Experience administering, maintaining and improving an enterprise Mobile Device Management (MDM) platform to manage in-store Android & iOS devices
- Operates in an Agile SAFe (Scaled Agile Framework) environment to identify, prioritize and execute work
- Participates in the evaluation of new hardware, operating systems, and infrastructure components
- Provides 3rd level technical support for store retail technology including hardware and software
- Provides technical guidance to Staples' retail business and IT organizations as required
- Recommend areas where existing policies and procedures require change or where new ones need to be developed
Qualifications
Basic:
- Bachelor's Degree
- Experience managing and supporting Windows desktops - registry, profiles, services and components, file system and application compatibility (Windows 7 and 10) in an enterprise sized environment
- Strong working knowledge with scripting languages – PowerShell, VBScript, Batch
- Experience working with client management tools including Microsoft System Center Configuration Manager (SCCM)
- Experience working with application packaging tools; Flexera AdminStudio, Wise Package Studio
- Strong troubleshooting and root cause analysis skills
Preferred:
- Experience with Mobile Device Management platforms like VMWare AirWatch
- Working knowledge of PCI and PII requirements or working in a highly regulated industry such as Retail, Medical, etc.
- Experience with SDLC and/or Agile SAFe project methodologies
- Experience with C#, .NET, Visual Basic or any other object-oriented programming language
- Experience working with cross functional business and IT groups