Customer Experience Analyst - Summer 2020 Internship
About Jack Henry & Associates, Inc.
Jack Henry & Associates, Inc.® (NASDAQ: JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. The S&P 500 company’s solutions serve more than 9,000 customers nationwide and are marketed and supported through three primary brands – Jack Henry Banking®, Symitar®, and ProfitStars®.
About the Program
Our 10-week, paid Corporate Internship Program begins June 1, 2020. This program offers college students the opportunity to fully immerse in the day-to-day activities of the business unit. Throughout the program, students will build upon their current skillsets and work in a collaborative environment, while learning from subject matter experts across the organization. They will participate in projects that work toward company objectives,resulting in new solutions that inspire innovation both at JHA and across the fintech industry.
nternship Description
Do you have a passion for making the most of data? Do you make connections that others often miss? Are you the person who always has ideas for how to make your last experience better? Have you learned so much in school, you can’t wait to put it to use? If so, the Customer Experience (CX) Team is looking for you.
The CX team is involved with any change that impacts a customer's experience. This includes creating awareness of the upcoming change(s) and ensuring impacted customers and Associates are made aware of these changes in a timely and accurate manner. This department is seeking an innovative, data-driven student for their summer 2020 internship program. By observing, documenting, and analyzing metrics of actual work, a qualified candidate will work on connecting business operations with customer experience results. A candidate will be expected to identify opportunities pertaining to the constant evolvement and improvement of JHA's customer's experiences.
This position may be located in Springfield, MO or Remotely in the Kansas City area.
*Because we are unable to provide housing, students should have access to housing in the area the internship position is located.
Minimum Qualifications
A Student Must:
- Currently be enrolled at an accredited university or college
- Pursue a bachelor’s degree in Communications, Organizational Leadership and Change Management, Data Science, Business, Information Technology Service Management, or Management
- Have and maintain a cumulative GPA of 3.0 or higher
- Be able to work up to 40 hours per week throughout the summer internship with minimum absences
- Completed their sophomore year of college (at minimum)
- Meet legal requirements to work in the U.S. for an indefinite period of time
Preferred Qualifications
- Comfortable with public speaking and conducting presentations
- Highly dynamic and able to flawlessly cross-collaborate with various departments
- Experience conducting surveys and analyzing the data
- Experience in project administration and/or management
Equal Employment Opportunity
Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Females, minorities, veterans, and individuals with disabilities are encouraged to apply.