Civil Service Title: COMMUNITY COORDINATOR

Level:       00

Title Code No:  56058

Salary:   $52,524.00 / $60,403.00* - $80,000.00

Office Title:  Legal Services Coordinator

Work location:  42 Broadway, New York, NY  

 

Division/Work Unit: Office of Labor Policy and Standards

Number of Positions: 1

Job ID: 416634

Hours/Shift: 9:00 AM - 5:00 PM

The NYC Department of Consumer Affairs (DCA) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCA licenses more than 81,000 businesses in more than 50 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCA protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCA empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCA also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCA and its work, call 311 or visit DCA at nyc.gov/dca or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Office of Labor Policy and Standards (“OLPS”) is responsible for enforcing the city’s municipal labor laws such as the Earned Safe and Sick Time Act, Fair Workweek Laws, Commuter Benefits Law, and the Freelance Isn’t Free Act. OLPS also works closely with stakeholders on outreach and public education efforts to reach vulnerable workers and conducts research and data analysis to support enforcement and make policy recommendations. OLPS’ Division of Paid Care assists workers submit complaints regarding federal, state, and local labor and employment law violations and helps the Office coordinate with other government agencies, worker advocacy groups, as well as community, labor, and employment organizations.

OLPS is seeking a highly organized and motivated person to be a Legal Services Coordinator.

The Legal Services Coordinator will report to the Legal and Policy Director and be instrumental to the functioning of intake operations and the administration of the Freelance Isn’t Free Act. The Legal Services Coordinator also will collaborate with other agency divisions on labor standards compliance and license eligibility, support the Office’s policy work, assist the Paid Care Division, and work with the OLPS research team to ensure systems are in place to capture sufficient information that allows OLPS to analyze and report on issues concerning the effectiveness of intake, freelancer and other programs.

 

Responsibilities will include, but will not be limited to:

 

·        Overseeing a team of intake and administrative staff, who are responsible for fielding and responding to inquiries from the public, making appropriate referrals, receiving and processing new complaints, using office case management databases to enter and record information, and providing general administrative support in the office;

·        Ensuring that intake staff follows proper procedures for intake of complaints alleging violations of laws that OLPS enforces;

·        Overseeing a team of court navigators, who are responsible for handling complaints from and providing resources to freelance workers who are contemplating bringing an action in court for damages resulting from violations of the Freelance isn’t Free Act;

·        Ensuring that complaints filed by freelance workers are responded to in a timely manner;

·        Collecting information about, researching and reporting on issues related to the misclassification of employees as independent contractors;

·        Collecting and tracking information about complaints alleging violations of the Freelance Isn’t Free Act, including hiring parties involved, freelance workers’ occupations, violations of the law, value of the contract, hiring parties’ responses, and the results of the surveys;

·        Monitoring and overseeing the use of OLPS case management systems and databases to ensure proper case tracking;

·        Reviewing, researching, and drafting recommendations on labor standards compliance for license applications and coordinating with other divisions involved in the licensing process;

·        Coordinating internally and externally to ensure that workers are matched with proper referrals;

·        Developing and conducting trainings for a range of audiences on the laws enforced by OLPS;

·        Assisting with reviewing new legislation, rulemaking, implementing new rules and regulations, and managing public comments.

1.     A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or

2.     High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or

3.     Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

PLEASE NOTE: New York City residency is required within 90 days of appointment. However, City employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

·        J.D., M.P.A., or similar degree;

·        Demonstrated supervisory and project management experience;

·        Experience in government, a labor union, a community-based organization advocating for workplace rights, a law office and/or other legal environment;

·        Experience with and knowledge of worker’s labor and employment rights and the misclassification of employees;

·        Interest and/or experience in management and operational issues;

·        Strong organization, analytical, research and writing skills;

·        Ability to work independently and creatively, and to inspire and lead others;

·        Strong communication skills both orally and in writing;

·        Public speaking experience;

·        Fluency in a language other than English.

 

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer Affairs” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number.

A RESUME AND COVER LETTER ARE REQUIRED.

 

*55-a Candidates: NYC Department of Consumer Affairs is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage 55-A candidates to apply to our positions in order to be given the opportunity.

 

**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with DCA qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

 

Post Date: 10/15/2019

Post Until: 12/14/2019

JVN: 416634

 

DCA and the City of New York is an equal employment opportunity employer.