Visitor Experience Coach
Who we are:
At AMOpportunities we connect international healthcare trainees with US clinical training experiences via a marketplace. We partner with hospitals, schools, institutions, and educators to create valuable educational programs for our visitors. The world is facing a global shortage of healthcare professionals, and AMOpportunities works to ensure that trainees have access to the clinical training they need to become the next generation of caregivers We are a Series-A funded startup and a market leader in our field.
Mission:
At AMO, we partner with trainees and educators to shape a world where an individual with a dream can learn anywhere, train anywhere, and work anywhere.
Vision:
We believe in a future where all people have equal access to education, training, and career opportunities regardless of national origin, belief, or identity. We strive to create this future by empowering connections that transcend borders and increase educational equity.
About the Position:
Visitor Experience Coach works to provide support to our visitors, international medical students, and graduates, before and during their time in the United States, giving them the resources needed to succeed. They provide support and guidance to visitors throughout the process of starting their clinical rotation and collecting required documents. They build relationships with individual visitors ensuring they have the best possible experience from start to finish at their clinical rotation and in their respective program locations.
Essential Functions
- Act as main point of contact responsible for building and maintaining continued customer satisfaction, building trusted professional relationships, and ensuring success.
- Develop a strong understanding of customer challenges and demonstrate a positive, proactive, solution-based approach to resolving customer concerns.
- Strong working relationship with rotations coordinator to support in the resolution of issues and troubleshoot and resolve program issues and concerns
- Building and expanding services and partnerships offered
- Develop and maintain a knowledge base of the evolving products and services
- Deliver best-in-class customer service over phone, email, text and live chat platforms
- Other duties as assigned
Skills
- Possess a strong work ethic
- Be upbeat, driven, intelligent, well-organized, and articulate
- Thrive in a fun, fast-paced environment startup environment
- Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity
- Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust-building, appropriate boundaries, and flexibility over various platforms
- Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment
- Ability to work independently as well as the ability to collaborate across different departments
- Self-starter; ability to achieve goals without daily supervision
- Strong analytical skills, detail-oriented, ability to prioritize effectively, multi-task and meet deadlines
- Takes ownership of problems, has the ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow-through
- A high level of written and oral communication skills as well as the ability to think critically
- Strong comprehension skills – ability to clearly understand and state the issues customers present
- Proficient in Microsoft Office; including Word, Excel, and Outlook
Education and Experience
- Bachelor’s degree in a related field
- Previous customer service experience
- Experience managing multiple tasks
- Experience with CRM or other email management systems
- Experience working in a fast-paced startup culture
What You Gain:
- Competitive salary
- Comprehensive Benefits Program: Medical, Dental, Vision, 401k and Commuter Benefits!
- A mission-driven work environment committed to a spirit of support, growth, and achievement
- Performance-based career growth opportunities
- A front-row seat for the exponential growth of a booming education tech company
- Work/life balance
Equal Opportunity Employer
At AMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.