Front Desk Clerk, Kohler Waters Spa - Lodge Kohler
Location: Green Bay, WI
Opportunity
Do you thrive on making personal interactions with our guests enjoyable and memorable? If so, the Front Desk Clerk position may be the perfect opportunity for you! Here at the Kohler Waters Spa within Lodge Kohler, your incredible work ethic and attention to the finer details will allow you to play an integral role in upholding our standards and far surpassing our guests' expectations.
Specific responsibilities include:
- Ensuring the guest experience relative to check in, retail purchase, check out, and billing is professional, discrete and accurate
- Handling monetary transactions and gift card requests in accordance with cashier procedures
- Executing opening and closing procedures for assigned area of responsibility
- Securing and executing spa computer system transactions
- Communicating all Therapist schedule changes – including those on the same day, cancellations or specific guest requests/needs
- Maintaining and replenishing supplies needed to operate efficiently
- Maintaining order and cleanliness at all times including proactively preparing work areas, completion of assigned side duties, and ensuring proper care of the work area, tools, linens and equipment
- Being knowledgeable of spa products and services and provide customers with accurate information as it relates to your area of expertise
This is a part time position, working up to 29 hours per week. Shifts are primarily 3:00pm to 9:00pm, weekdays and weekends.
Qualifications
- Customer Service experience preferred
- Ability to work nights and weekends
- Ability to stand/walk for up to 8 hours at a time and lift light loads of towels up to 10 lbs
- Computer knowledge is helpful
- Good communication skills are helpful