Technical Support Engineer

Cognex is the global leader in the exciting and growing field of machine vision. With over $800 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called “Cognoids,” take their work seriously, but don't take themselves seriously.  Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun, rewarding, and quirky environment. 

The Technical Support group is responsible for supporting customers of the most sophisticated Machine Vision software in the world. 

Our customers use our products in cutting edge Factory Automation applications to align, measure, recognize, and inspect all types of products from computer chips to chocolate chip cookies. These applications are used in many different industries including consumer goods, aerospace, pharmaceuticals, robotics and electronics. Industrial machine vision technology is used to analyze imagery (intensity, color, density, Z-data, etc.): to detect, identify and localize objects, to make measurements, to inspect for defects, and to read encoded data. In many cases, products simply could not be made without the use of Cognex’s vision technology. Technical support is critical to the overall business to ensure that our customer’s applications are up and running as soon as possible. Engineers in this group typically obtain a broad knowledge of all our products as well as visibility to every other functional area within the company. Success in this role can be a stepping stone to other interesting positions at Cognex.

This group is seeking engineers with a programming background for customer support of vision application development in industrial machine vision. Strong communications skills as well as the temperament to debug and solve difficult problems are needed.