IT Intern
Pursuing an information technology, computer science, software engineering major or similar degree? We want to meet you! We are looking for an information technology intern to help support a variety of projects that will range in scale and complexity.
An internship at Tweet Garot is an excellent opportunity for you to tie what you have learned in the classroom into real-world experience. Plus, the people at Tweet Garot are awesome!
Internship, hours flexible with school schedule, day shift.
Summary:
The Information Technology Intern will be expected to apply concepts and skills learned through college courses to the business environment.
Essential Duties and Responsibilities:
To include the following; other duties may be assigned:
· Collect, document and manage Help Desk tickets.
· Provide Help Desk support to end users. Support includes network systems, phone systems, desktop computers and mobile devices.
· Research issues and problem solve independently or as a team.
· Perform remote troubleshooting through diagnostic techniques and pertinent questions.
· Determine the best solution based on the issue and details provided by internal customer.
· Direct unresolved issues to the next level of support personnel.
· Provide accurate information on IT products and services.
· Follow up and update internal customer status and information.
· Assist in the creation and maintenance of system documentation.
· Analyze trouble ticket trends.
· Install and maintain computer hardware and software.
· Assist in executing plans for technology upgrades, roll-outs and routine maintenance.
Skills/Qualifications (Competencies):
- Currently enrolled in a computer-related degree program.
- Ability to handle several projects simultaneously.
- Ability to hold a sense of urgency to ensure timeliness of delivery.
- Self-Motivated/Self-Starter.
- Ability to communicate effectively, both oral and written.
- Ability to apply common sense reasoning to carry out detailed instructions.
- Attention to detail.
- Ability to work well with internal customers (trades persons and all levels of management and staff) and external customers.
- Adaptable to changing priorities and workloads.
- Travel as needed (i.e. Regional Office/Shop in Wisconsin Rapids, training, jobsite visits, etc.).