IT Specialist- Internship
JOB SUMMARY
This position assists in providing in-house technical support for all end users of the company.
KEY JOB RESPONSIBILITIES
The following are essential job responsibilities:
1. Provide in-house technical support and training for end users of the company’s personal computer hardware and software.
2. Installing personal computer hardware and software; selecting appropriate hardware configurations and options.
3. Ensuring the smooth operation of hardware systems by coordinating maintenance and repairs for personal computers.
4. Maintain system security; network and core banking applications.
5. Assist in the documentation of all network systems and procedures.
The following job responsibilities may be reassigned:
· Other related duties as assigned or requested.
KEY JOB BEHAVIORS
Knowledge/Skills/Abilities:
- PC, phone system, general office equipment
- Ability to maintain strict confidentiality
- Extensive knowledge of Microsoft operating systems, office and IBM compatible PC
- Ability to effectively explain and problem-solve with customers over the phone and in person;
- Strong organizational, multi-tasking and prioritizing skills
- Self-motivated and resourceful with strong research skills
- Ability to travel to different locations; some overnight travel may be required
Communication:
Effective verbal and written communication skills and strong interpersonal skills.
Representation:
Ability to represent the bank in a professional and positive manner.
Compliance:
Uphold the bank’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of the bank.
Attendance:
Ability to maintain regular and reliable attendance.
Education Required/ Preferred:
Pursuing a two year or four year degree in Information Technology or related field
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk and hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.