IT Intern
**Interested students will e-mail a resume to interns@sccwi.gov**
GENERAL SUMMARY:
PC Hardware imaging, deployment and troubleshooting.
This Deployment Technician is responsible for reimaging Windows 7 PC and laptop assets and deploying them on site at various locations.
Description:
The St. Croix County Information Technology Department is currently looking to fill up to three unpaid intern positions for this summer. Successful applicants will be involved in a 10 week project reimaging and deploying personal computers and laptops.
Essential Duties and Responsibilities:
- Reimage Windows 7 PC and laptop computers with Windows 10 image
- Contact end user to schedule delivery and installation
- Deliver and install new unit to client and return legacy asset to designated location.
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be enrolled in Computer Science program
- Ability to learn helpdesk ticketing system
- Understanding of the principles of computer imaging
- Understanding of PC’s, laptops and peripherals
- Understanding of the principles of enterprise networking
- Troubleshooting common Windows and computer hardware problems
- Windows 7 & 10 knowledge
- Previous Deployment experience
- Able to work independently
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
- Diagnosis skills of technical issues
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately
- Understanding of support tools, techniques, and how technology is used to provide IT services
- Typing skills to ensure quick and accurate entry of service request details
- Self-motivated with the ability to work in a fast moving environment