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**Interested students will e-mail a resume to interns@sccwi.gov**

GENERAL SUMMARY:

PC Hardware imaging, deployment and troubleshooting.

This Deployment Technician is responsible for reimaging Windows 7 PC and laptop assets and deploying them on site at various locations.

Description:

The St. Croix County Information Technology Department is currently looking to fill up to three unpaid intern positions for this summer. Successful applicants will be involved in a 10 week project reimaging and deploying personal computers and laptops.

Essential Duties and Responsibilities:

  • Reimage Windows 7 PC and laptop computers with Windows 10 image
  • Contact end user to schedule delivery and installation
  • Deliver and install new unit to client and return legacy asset to designated location.

Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be enrolled in Computer Science program
  • Ability to learn helpdesk ticketing system
  • Understanding of the principles of computer imaging
  • Understanding of PC’s, laptops and peripherals
  • Understanding of the principles of enterprise networking
  • Troubleshooting common Windows and computer hardware problems
  • Windows 7 & 10 knowledge
  • Previous Deployment experience
  • Able to work independently
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Diagnosis skills of technical issues
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment